WelcomeTV at VRMA International Conference Las Vegas 2018

WelcomeTV at VRMA International Conference Las Vegas 2018

Come Saturday, 27th October 2018, everyone involved in the vacation rental industry will descend upon MGM Grand in Las Vegas for the 2018 edition of the VRMA International Conference. This conference provides in-depth education, tangible takeaways, technological advancements and the latest resources for operations staff, marketing pros, vacation rental executives, and others involved in vacation rental management.

With more than 60+ educational sessions and an exhibit hall featuring more than 100+ industry-leading suppliers, this is the global conference for the vacation rental industry. This event helps vacation rental professionals elevate and fashion their properties towards the principles of the experience economy.

The senior management of WelcomeTV including our CEO, Sridhar Guthula and other leaders will be at the event and we would love to meet with you. We are an industry leader in offering an innovative guest engagement platform for short-term rental hosts and vacation rentals. We would love to showcase our recent success stories and how vacation rental owners are finding this platform convenient for their operations.

While at the event, we will be walking the conference floor, attend networking sessions and attend events and networking dinners. With scope to talk to over 2000+ attendee’s in these 4 days, we are mighty excited. Some of the sessions we are looking forward to attend, are:

  • What You Need to Know Now: The Future of Marketing and Guest Services
  • Knowledge is Power: Everything you need to know to make Effective, Informed Revenue Decisions
  • Seven Pitfalls to Avoid When Selling Your Vacation Rental Business
  • Housekeeping 101
  • The Updated Great Change: How To Leverage Technology and Embrace Millennials’ Impact on the Global Vacation Rental Industry
  • And many more….

What sessions are you most excited for? If you haven’t already mapped out your conference schedule, you can do so here.

Slots to meet with us are filling up fast! If you would like to meet with us and understand the finer nuances of how we can propel your vacation rental management to a whole new level which gives you the time to focus on your bottom line, you can RSVP at this link and we will be in touch: https://meetings.hubspot.com/guthula

 

About WelcomeTV

WelcomeTV is a guest experience platform for short-term rentals with a curated streaming channel for each property to welcome guests, showcase amenities, and share local insights for a memorable pre-stay & in-stay experience. Built by industry experts, WelcomeTV enables property managers to build their brand, reduce support calls, improved guests satisfaction ratings through the highly emotive medium of video.

http://welcometv.net/

WelcomeTV to showcase its innovative guest engagement platform at the HSDC Trade Fair in San Francisco

PRESS RELEASE

May 2018 – San Francisco, California – WelcomeTV, an industry leader in offering an innovative guest engagement platform for short-term rental hosts is attending the 2nd Annual Trade Fair by the Home Sharers Democratic Club on Tuesday, May 22nd 2018 from 6:00 PM – 9:00 PM at the Russian Center Social Hall in San Francisco, California.

In just it’s 2nd year now, the trade fair has more than doubled to 50+ exhibitors and is expected to draw close to 800 short-term rental hosts and vacation rental owners from San Francisco, San Jose and Los Angeles. The event showcases vendors that cater to the growing home sharing industry including listing companies, technology vendors, point-of-sale companies, management services and more.

Sridhar Guthula, CEO & Founder of WelcomeTV who is going to be at the event, opines, “This is one of the largest events of its kind on the West Coast for hosts of short-term rentals (like Airbnb). Guests do not take anything tangible with them except the memory of their stay. So, facilitating a good guest experience is critical. WelcomeTV enhances the guest experience while offering huge time and money savings for the host and is the perfect platform to build repeat customers.”

We look forward to discussing our recent success stories and the wide level adoption of the platform amongst vacation rental owners. We also look forward to showcasing the ease of use of the platform doubled as an app with technical partnerships with industry leaders like Roku, AppleTV, Amazon and more.

About WelcomeTV

WelcomeTV is an innovative guest engagement platform for short-term rental hosts. Built by industry experts, WelcomeTV channel enables hosts to greet guests in a more personalized way, provide valuable information about the property and recommendations of nearby places in any language to exponentially increase guest satisfaction. The WelcomeTV app empowers guests to access relevant information from anywhere.

5 Things Vacation Rental Managers Need to Know About the Experience Economy

Have you heard about the “experience economy?” The term was first coined by Joseph Pine and James Gilmore in 1998 to describe the current world economy. As Pine and Gilmore see it, civilization has progressed from an agrarian economy to an industrial economy to a service economy. These days, we are in what they call the experience economy, where “From now on, leading-edge companies—whether they sell to consumers or businesses—will find that the next competitive battleground lies in staging experiences.”

What does the experience economy have to do with vacation rental properties? Plenty!… Here are five things vacation rental managers need to know about the experiential economy:

1) The memory itself is the product.

In the experience economy, memories are the products being sold. Think about it: Your guests pay you to stay at your vacation rental, but when they leave, they don’t take something tangible with them. What they take from you is the memory of their stay.

2) You need to help your guests have great experiences and build memories.

Being successful in the experience economy means being able to create the kinds of memories people want to pay for. According to Airbnb, 9 out of 10 guests want to “live like a local.” Are you providing the right content for your guests to discover the local scene. Without rich local content to draw from, many guests are left on their own, and the experiences fall flat.

But it doesn’t have to be that way. The best way to showcase and share your local insights is to use a rich guest experience platform like WelcomeTV. Look for a video platform that not only allows property owners to share their own local insights but also provides a large library of professionally-made videos about local points of interest. Because these videos engage with sight, sound and motion, they can help your guests plan better and enjoy their stay more–which translates into better memories!

3) The experience economy is global.

People all over the world are participating in the experiential economy. With a huge influx of travelers from international destinations such as China, the current techniques of information sharing often fall short. As a vacation rental manager, you need to recognize that international travelers need multi-language support.

Look for a guest experience solution that lets you add a personalized touch to your property with short videos that greet guests and instruct them about your property’s amenities but it should also supports close captioning of the videos.

4) Bad experiences can have dramatic impacts, so you need to be accessible.

Unfortunately, bad experiences are often more memorable than good experiences, and even a single negative online review can dramatically impact your bookings. By contrast, good ratings can result in a 17% increase in repeats or referrals. That’s why you need to make sure your guests have as positive a stay as possible. Be sure your contact information is easily available (by chat, email or phone) so that guests can ask questions and give you feedback in real time. If you can solve a problem right away, you may be able to deflect negative feedback later and preserve your rating. Nothing’s better than being able to turn a disgruntled guest into a satisfied guest before the end of their stay!

5) In the experience economy, authenticity is key.

As a short-term rental host, one of your primary goals should be to connect with your guests on a personal level so they can get to know you better. In other words, you need to be authentic. This is especially true when you can’t be there to greet your guests in-person.

These days, technology can help. With Welcome TV, you can use a short video to introduce yourself and offer a friendly greeting.

Vacation rental managers like you are at the forefront of today’s experience economy. To learn more about how WelcomeTV can help you create better experiences–and memories–for your guests, start by downloading our free host app www.welcometv.net/signup.html.

We also offer tools and a management console for property managers with multiple properties. Email us at info@welcometv.net for more details.

How To Welcome Guests When You’re A Remote Host

Sometimes, even the most conscientious short-term rental host can’t greet guests in-person. Maybe there’s a scheduling conflict—or perhaps the very reason you decided to become an Airbnb host was so that you could rent your property while you were out of town? Whatever the case, don’t worry. You can offer your guests a warm, friendly welcome, even remotely. Just make sure that you:

  • Introduce yourself

When you can’t meet your guests face-to-face, you’ll need to find another way to say “hello.” A personalized note left on the kitchen counter might do the trick. Or you may want to consider using a short video to introduce yourself and offer a friendly greeting. The goal is to connect with your guests on a personal level and help them get to know you better.

  • Provide all the information guests need to know about your property

Be upfront and unambiguous about your House Rules. If you don’t allow smoking, or pets, or loud music, say so. Likewise, be sure to explain–in detail–how guests should use your property’s amenities. What’s the password for the WiFi? Where, exactly, is the knob to turn on the hot tub? Is there a remote to operate the skylight shade? Your guests depend on you for clear and specific instructions. Many home sharers compile information like this into a binder. Others are finding it’s easier—and more effective—to create a video that shows precisely what guests need to know . When it comes to finicky switches and complicated thermostats, a picture definitely can be worth 1,000 words!

  • Share your local insights

As host, you are your guests most trusted resource for recommendations about what to do and see in the area. That’s why it’s important for you to offer plenty of information about nearby attractions, including brochures, maps, transportation tips, coupons, etc. You can gather all of your recommendations into a guidebook, or you can use WelcomeTV to go a step further. With WelcomeTV, you can select from a library of professionally-made videos about local points of interest. Because these videos engage with sight, sound and motion, they can help your guests plan better and enjoy their stay more–and that can translate into higher ratings for you!

  • Personalize the experience

When you’re hosting remotely, adding a few personal touches to your property can go a long way to making your guests feel welcome and at home. Cute little accents like painted wine glasses, specialty soaps and quality towels can really can amp up guest satisfaction, as can thoughtful seasonal touches, such as a pumpkin on the doorstep in the fall or an extra tube of sunscreen on the vanity in the summer.

And of course, when you can’t be there to greet your guests in-person, make sure you…

  • Transfer the keys securely

Leaving the key under the front door mat is not your best option. Instead, opt for a lock box or invest in a smart door lock (or apps!) that let you bypass physical keys entirely.

If you are a short term rental host, who wants to learn more about how WelcomeTV can help you give your guests a warm, friendly welcome, even remotely, start by downloading our free host app www.welcometv.net/signup.html. We also offer tools and a management console for property managers with multiple properties. Email us at info@welcometv.net for more details.